| T O P I C R E V I E W |
| kleio |
Posted - 12/25/2000 : 06:49:56 AM
Does anyone now what is the reason for carshes of Originpro6.1 while working with 3D ribbons plots.(same problem was on Origin6.0).
Thanks |
| 2 L A T E S T R E P L I E S (Newest First) |
| Gary Lane |
Posted - 12/28/2000 : 09:43:23 AM
Hi again,
I did an extensive search in our bug tracking database and could find no 3D Ribbon Plot (or 3D XYY Plot) bugs involving a crash that were left unresolved in Origin 6.1. Either this is a previously unreported problem or, more likely, it is a computer system specific problem.
At this point I have two suggestions. The first would be to follow a Tech Support FAQ on what to do when you experience reproducible crashes. You can view the FAQ at http://www.originlab.com/www/support/resultstech.asp?ItemID=146.
My second suggestion repeats the recommendation in my earlier post. Mainly, contact OriginLab (Or your Origin Distributor) Technical Support providing additional details about the crash.
Thanks...
-Gary
Follow up note: This problem turned out to be a Video Driver conflict that was resolved by turning the Hardware Acceleration slide (in Display Properties) down a notch. If anyone ever experiences a crash be sure to follow the FAQ mentioned above and/or contact Technical Support.
Edited by - Gary Lane on 01/04/2001 11:19:49 |
| Gary Lane |
Posted - 12/27/2000 : 09:18:53 AM
Hi,
I will look into this problem and get back to you here. More information such as a list of steps that you take leading up to the crash and some computer system details (like operating system, printer driver, etc.) would help to narrow down the search for a cause/solution.
I also recommend you contact your technical support provider for personal service. Sending in a sample project file that exhibits the problem would also be helpful.
-Gary
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