| T O P I C R E V I E W |
| j2472835 |
Posted - 06/15/2018 : 03:59:58 AM
Origin Ver. and Service Release (Select Help-->About Origin): b9.4.2.380
Operating System:Win 10
Hello I'm having a problem with GUI, the window is cropped and I cannot access the control objects. I tried to change DPI, run in compatible mode etc. but nothing helped. Can you help me? Thank you!
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| 5 L A T E S T R E P L I E S (Newest First) |
| j2472835 |
Posted - 06/15/2018 : 06:52:33 AM
Hello, the new version works good from this point of view. |
| j2472835 |
Posted - 06/15/2018 : 05:56:39 AM
Hello, happens on all pages. The resolution is 1920*1080, The icon size (DPI) is set to 100% now.
I will try the demo. |
| AmandaLu |
Posted - 06/15/2018 : 05:27:11 AM
Hi,
We have received similar reports before and have a JIRA for it:
https://originlab.jira.com/browse/ORG-16337
We cannot reproduce this problem and thus no solution for the moment. Could you please tell me your PC resolution and DPI? Does all pages of Import Wizard have this display problem or just the first page?
BTW, could you please try Origin2018b evaluation and see if the problem happens in Origin2018b?
https://www.originlab.com/demodownload.aspx
Thanks,
Amanda
OriginLab Technical Service
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| j2472835 |
Posted - 06/15/2018 : 04:53:32 AM
Hello, thank you for the quick reply. I tried both, adjusting the DPI and removing the registry key, but no luck. |
| AmandaLu |
Posted - 06/15/2018 : 04:18:42 AM
Hi,
Have you tried the following quick help?
https://www.originlab.com/doc/Quick-Help/Dialog-Dislay-Problem
Thanks,
Amanda
OriginLab Technical Service
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