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T O P I C R E V I E W
coll@inia.	Posted - 02/08/2022 : 01:32:16 AM Origin Pro x64 2017: Operating System Win10: I first experience delays in opening opj files and after a few days I cannot open old opj files, only the recent ones....... When I try to open old ones it pops up "Origin has stopped working" Otherwise, the program seems to be working correctly Thnk you for your attention Julio
2 L A T E S T R E P L I E S (Newest First)
coll@inia.	Posted - 02/08/2022 : 05:49:18 AM Hi Shirley Thanks for your rapid reply! I check about 20 old files and it only happened in 4 of them. No relationship with dates, length or anything else. I got the popup "Origin has stopped working" but cannot send it by Outlook since I have not Outlook. Instead I copy its content here. Hope you can find something........ I will try now your url to send you one of the "corrupted?" files Start collecting information about the crash... [taking_screenshot] Taking desktop screenshot Creating crash dump file... [creating_dump] Dumping info for module C:\Program Files\OriginLab\Origin2017\Origin94_64.exe Dumping info for module C:\Windows\System32\ntdll.dll Dumping info for module C:\Windows\System32\kernel32.dll Dumping info for module C:\Windows\System32\KERNELBASE.dll Dumping info for module C:\Windows\System32\user32.dll Dumping info for module C:\Windows\System32\win32u.dll Dumping info for module C:\Windows\System32\gdi32.dll Dumping info for module C:\Windows\System32\gdi32full.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\ou9_64.dll Dumping info for module C:\Windows\System32\msvcp_win.dll Dumping info for module C:\Windows\System32\mfc110.dll Dumping info for module C:\Windows\System32\ucrtbase.dll Dumping info for module C:\Windows\System32\advapi32.dll Dumping info for module C:\Windows\System32\oleaut32.dll Dumping info for module C:\Windows\System32\msvcr110.dll Dumping info for module C:\Windows\System32\msvcrt.dll Dumping info for module C:\Windows\System32\combase.dll Dumping info for module C:\Windows\System32\sechost.dll Dumping info for module C:\Windows\System32\rpcrt4.dll Dumping info for module C:\Windows\System32\shell32.dll Dumping info for module C:\Windows\System32\ole32.dll Dumping info for module C:\Windows\System32\shlwapi.dll Dumping info for module C:\Windows\System32\imm32.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OCntrls9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OCompiler9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\ocUtils9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\ogrid9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\okUtil9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\omocavc9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\otext9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OImage_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OPattern_Utils9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\od9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OK3DGL9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\ok9_64.dll Dumping info for module C:\Windows\System32\comdlg32.dll Dumping info for module C:\Windows\System32\msvcp110.dll Dumping info for module C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.1110_none_60b5254171f9507e\comctl32.dll Dumping info for module C:\Windows\System32\SHCore.dll Dumping info for module C:\Windows\System32\uxtheme.dll Dumping info for module C:\Windows\System32\setupapi.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\CrashRpt1402_64.dll Dumping info for module C:\Windows\System32\cfgmgr32.dll Dumping info for module C:\Windows\System32\bcrypt.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\octree_Utils9_64.dll Dumping info for module C:\Windows\System32\ws2_32.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OCcontour9_64.dll Dumping info for module C:\Windows\System32\msimg32.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\ocMath9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\ONLSF9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OOpenXml_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\opencv_core_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\opencv_highgui_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\opencv_imgproc_64.dll Dumping info for module C:\Windows\System32\winspool.drv Dumping info for module C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.1466_none_91a4907ccc87e3b8\GdiPlus.dll Dumping info for module C:\Windows\System32\winhttp.dll Dumping info for module C:\Windows\System32\vcomp110.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OCVImg_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\ocmath29_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\oimg9_64.dll Dumping info for module C:\Windows\System32\wsock32.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\oTreeGrid9_64.dll Dumping info for module C:\Windows\System32\version.dll Dumping info for module C:\Windows\System32\dhcpcsvc.dll Dumping info for module C:\Windows\System32\netapi32.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OFFTW9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OODR9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\ONAG9_64.dll Dumping info for module C:\Windows\System32\imagehlp.dll Dumping info for module C:\Windows\System32\msvfw32.dll Dumping info for module C:\Windows\System32\avifil32.dll Dumping info for module C:\Windows\System32\avicap32.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\owxGrid9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\wxbase28_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\wxmsw28_core_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\libfftw3-3.dll Dumping info for module C:\Windows\System32\winmm.dll Dumping info for module C:\Windows\System32\msacm32.dll Dumping info for module C:\Windows\System32\oleacc.dll Dumping info for module C:\Windows\System32\winmmbase.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\Outl9_64.dll Dumping info for module C:\Windows\System32\windows.storage.dll Dumping info for module C:\Windows\System32\wldp.dll Dumping info for module C:\Windows\System32\kernel.appcore.dll Dumping info for module C:\Windows\System32\bcryptPrimitives.dll Dumping info for module C:\Program Files (x86)\LG Electronics\OnScreen Control\bin\ScreenSplitterHook642.dll Dumping info for module C:\Program Files (x86)\LG Electronics\OnScreen Control\bin\ScreenSplitterHook641.dll Dumping info for module C:\Windows\System32\profapi.dll Dumping info for module C:\Windows\System32\riched20.dll Dumping info for module C:\Windows\System32\usp10.dll Dumping info for module C:\Windows\System32\msls31.dll Dumping info for module C:\Windows\System32\propsys.dll Dumping info for module C:\Windows\System32\icmp.dll Dumping info for module C:\Windows\System32\IPHLPAPI.DLL Dumping info for module C:\Windows\System32\NapiNSP.dll Dumping info for module C:\Windows\System32\pnrpnsp.dll Dumping info for module C:\Windows\System32\wshbth.dll Dumping info for module C:\Windows\System32\nlaapi.dll Dumping info for module C:\Windows\System32\mswsock.dll Dumping info for module C:\Windows\System32\dnsapi.dll Dumping info for module C:\Windows\System32\nsi.dll Dumping info for module C:\Windows\System32\winrnr.dll Dumping info for module C:\Windows\System32\FWPUCLNT.DLL Dumping info for module C:\Windows\System32\rasadhlp.dll Dumping info for module C:\Windows\System32\msctf.dll Dumping info for module C:\Windows\System32\textinputframework.dll Dumping info for module C:\Windows\System32\CoreUIComponents.dll Dumping info for module C:\Windows\System32\CoreMessaging.dll Dumping info for module C:\Windows\System32\ntmarta.dll Dumping info for module C:\Windows\System32\WinTypes.dll Dumping info for module C:\Windows\System32\clbcatq.dll Dumping info for module C:\Windows\System32\TextShaping.dll Dumping info for module C:\Windows\System32\dataexchange.dll Dumping info for module C:\Windows\System32\d3d11.dll Dumping info for module C:\Windows\System32\dcomp.dll Dumping info for module C:\Windows\System32\dxgi.dll Dumping info for module C:\Windows\System32\twinapi.appcore.dll Dumping info for module C:\Windows\System32\WindowsCodecs.dll Dumping info for module C:\Windows\System32\ieframe.dll Dumping info for module C:\Windows\System32\iertutil.dll Dumping info for module C:\Windows\System32\userenv.dll Dumping info for module C:\Windows\System32\wkscli.dll Dumping info for module C:\Windows\System32\netutils.dll Dumping info for module C:\Windows\System32\urlmon.dll Dumping info for module C:\Windows\System32\srvcli.dll Dumping info for module C:\Windows\System32\sxs.dll Dumping info for module C:\Windows\System32\msxml3.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OLTmsg9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\oc3dx9_64.DLL Dumping info for module C:\Program Files\OriginLab\Origin2017\OUim9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\Osts9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OKXF9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OCTree9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OHTTP9_64.DLL Dumping info for module C:\Windows\System32\wininet.dll Dumping info for module C:\Windows\System32\sspicli.dll Dumping info for module C:\Windows\System32\ondemandconnroutehelper.dll Dumping info for module C:\Windows\System32\winnsi.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\MocaBaseTypes9_64.DLL Dumping info for module C:\Program Files\OriginLab\Origin2017\OIMGPROC_64.DLL Dumping info for module C:\Program Files\OriginLab\Origin2017\ORESPR9_64.DLL Dumping info for module C:\Program Files\OriginLab\Origin2017\OTreeEditor9_64.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OIFileDlg9_64.DLL Dumping info for module C:\Windows\System32\dui70.dll Dumping info for module C:\Windows\System32\duser.dll Dumping info for module C:\Windows\System32\dwmapi.dll Dumping info for module C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll Dumping info for module C:\Windows\System32\edputil.dll Dumping info for module C:\Windows\System32\explorerframe.dll Dumping info for module C:\Windows\System32\thumbcache.dll Dumping info for module C:\Windows\System32\policymanager.dll Dumping info for module C:\Windows\System32\msvcp110_win.dll Dumping info for module C:\Windows\System32\Windows.UI.FileExplorer.dll Dumping info for module C:\Windows\System32\StructuredQuery.dll Dumping info for module C:\Windows\System32\atlthunk.dll Dumping info for module C:\Windows\System32\Windows.StateRepositoryPS.dll Dumping info for module C:\Windows\System32\Windows.FileExplorer.Common.dll Dumping info for module C:\Windows\System32\Windows.Storage.Search.dll Dumping info for module C:\Windows\System32\IconCodecService.dll Dumping info for module C:\Windows\System32\coml2.dll Dumping info for module C:\Windows\System32\linkinfo.dll Dumping info for module C:\Windows\System32\mpr.dll Dumping info for module C:\Windows\System32\drprov.dll Dumping info for module C:\Windows\System32\winsta.dll Dumping info for module C:\Windows\System32\ntlanman.dll Dumping info for module C:\Windows\System32\davclnt.dll Dumping info for module C:\Windows\System32\davhlpr.dll Dumping info for module C:\Windows\System32\cscapi.dll Dumping info for module C:\Windows\System32\apphelp.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\BuShell.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\ccVrTrst.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\msvcp140.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\VCRUNTIME140.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\ccLib.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\EFACli64.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\ccIPC.dll Dumping info for module C:\Windows\System32\twinapi.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\buComm.dll Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\ccSet.dll Dumping info for module C:\Windows\System32\dlnashext.dll Dumping info for module C:\Windows\System32\PlayToDevice.dll Dumping info for module C:\Windows\System32\DevDispItemProvider.dll Dumping info for module C:\Windows\System32\MMDevAPI.dll Dumping info for module C:\Windows\System32\devobj.dll Dumping info for module C:\Windows\System32\dhcpcsvc6.DLL Dumping info for module C:\Windows\System32\netprofm.dll Dumping info for module C:\Windows\System32\ntshrui.dll Dumping info for module C:\Windows\System32\npmproxy.dll Dumping info for module C:\Windows\System32\PortableDeviceApi.dll Dumping info for module C:\Windows\System32\wintrust.dll Dumping info for module C:\Windows\System32\crypt32.dll Dumping info for module C:\Windows\System32\msasn1.dll Dumping info for module C:\Windows\System32\PortableDeviceTypes.dll Dumping info for module C:\Windows\System32\EhStorShell.dll Dumping info for module C:\Windows\System32\EhStorAPI.dll Dumping info for module C:\Windows\System32\wtsapi32.dll Dumping info for module C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL Dumping info for module C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9625_none_08e1c10da83fbc83\msvcr90.dll Dumping info for module C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9625_none_08e1c10da83fbc83\msvcp90.dll Dumping info for module C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\ATL90.dll Dumping info for module C:\Program Files\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF Dumping info for module C:\Program Files\Microsoft Office\Office14\3082\GrooveIntlResource.dll Dumping info for module C:\Windows\System32\cscui.dll Dumping info for module C:\Windows\System32\actxprxy.dll Dumping info for module C:\Windows\System32\NetworkExplorer.dll Dumping info for module C:\Program Files\OriginLab\Origin2017\OCallFN64.DLL Dumping info for module C:\Program Files\OriginLab\Origin2017\OPACK9_64.DLL Dumping info for thread 0x1DD4 Dumping info for thread 0x26B4 Dumping info for thread 0xD90 Dumping info for thread 0x1E7C Dumping info for thread 0x81C Dumping info for thread 0x3260 Dumping info for thread 0x1078 Dumping info for thread 0x21B0 Dumping info for thread 0x1F68 Dumping info for thread 0x33A0 Dumping info for thread 0x3340 Dumping info for thread 0x155C Dumping info for thread 0xD80 Dumping info for thread 0x2778 Dumping info for thread 0x310C Dumping info for thread 0x302C Dumping info for thread 0x3114 Dumping info for thread 0x900 Dumping info for thread 0x3278 Dumping info for thread 0x700 Dumping info for thread 0x950 Finished creating dump. [copying_files] Finished copying files. [encoding_video] Desktop video recording disabled; skipping. [confirm_send_report] Restarting the application... Application restarted OK. [compressing_files] Total file size for compression is 2355917 bytes Creating ZIP archive file C:\Users\JCOLL\AppData\Local\CrashRpt\UnsentCrashReports\Origin_9.4.0 (220)\3a765188-b86f-4322-9478-0b7edca6db14.zip Compressing file crashdump.dmp Compressing file crashrpt.xml Compressing file screenshot0.jpg Compressing file screenshot1.jpg Compressing file screenshot2.jpg Calculating MD5 hash for file C:\Users\JCOLL\AppData\Local\CrashRpt\UnsentCrashReports\Origin_9.4.0 (220)\3a765188-b86f-4322-9478-0b7edca6db14.zip Finished compressing files...OK [end_compressing_files] [sending_report] [sending_attempt] Sending error report over HTTP... Preparing HTTP request data... Calculating size of data to send. Opening Internet connection. Connecting to server Opening HTTP request... Sending HTTP request... Ending HTTP request... Reading server response... Server response code: 301 Server response body:<head><title>Document Moved</title></head> <body><h1>Object Moved</h1>This document may be found <a HREF="https://www.originlab.com/crashrpt.php">here</a></body> Failed (HTTP response code is not equal to 200). Error sending HTTP request. [sending_attempt] Start sending email Quering MX record of domain originlab.com Getting address info of originlab-com.mx1.mx25.net port 25 Creating socket Connecting to SMTP server originlab-com.mx1.mx25.net port 25 Connected OK. Waiting for greeting message from SMTP server... 220 in3a.electric.net ESMTP Sending EHLO 250-in3a.electric.net Hello 74.red-83-52-113.dynamicip.rima-tde.net [83.52.113.74] 250-SIZE 268435456 250-8BITMIME 250-PIPELINING 250-PIPE_CONNECT 250-STARTTLS 250 HELP Sending sender and recipient information 250 OK 550 rejected 83.52.113.74 is temporarily blocked. Contact support [pbl] Unexpected status code Finished with error code 1 Getting address info of originlab-com.mx2.mx25.net port 25 Creating socket Connecting to SMTP server originlab-com.mx2.mx25.net port 25 Connected OK. Waiting for greeting message from SMTP server... 220 in2e.electric.net ESMTP Sending EHLO 250-in2e.electric.net Hello 74.red-83-52-113.dynamicip.rima-tde.net [83.52.113.74] 250-SIZE 268435456 250-8BITMIME 250-PIPELINING 250-PIPE_CONNECT 250-STARTTLS 250 HELP Sending sender and recipient information 250 OK 550 rejected 83.52.113.74 is temporarily blocked. Contact support [pbl] Unexpected status code Finished with error code 1 Getting address info of originlab-com.mx3.mx25.net port 25 Creating socket Connecting to SMTP server originlab-com.mx3.mx25.net port 25 Connected OK. Waiting for greeting message from SMTP server... 220 in3k.electric.net ESMTP Sending EHLO 250-in3k.electric.net Hello 74.red-83-52-113.dynamicip.rima-tde.net [83.52.113.74] 250-SIZE 268435456 250-8BITMIME 250-PIPELINING 250-PIPE_CONNECT 250-STARTTLS 250 HELP Sending sender and recipient information 250 OK 550 rejected 83.52.113.74 is temporarily blocked. Contact support [pbl] Unexpected status code Finished with error code 1 Getting address info of originlab-com.mx4.mx25.net port 25 Creating socket Connecting to SMTP server originlab-com.mx4.mx25.net port 25 Connected OK. Waiting for greeting message from SMTP server... 220 in2l.electric.net ESMTP Sending EHLO 250-in2l.electric.net Hello 74.red-83-52-113.dynamicip.rima-tde.net [83.52.113.74] 250-SIZE 268435456 250-8BITMIME 250-PIPELINING 250-PIPE_CONNECT 250-STARTTLS 250 HELP Sending sender and recipient information 250 OK 550 rejected 83.52.113.74 is temporarily blocked. Contact support [pbl] Unexpected status code Finished with error code 1 Error sending email. [sending_attempt] Sending error report using Simple MAPI Initializing MAPI [confirm_launch_email_client] Launching the default email client (Microsoft Outlook) MAPILogon has failed with code 3. [status_failed]
Shirley_GZ	Posted - 02/08/2022 : 02:49:16 AM Hi Julio, Please send us the project file and crash report file to let us check the details. https://www.originlab.com/index.aspx?go=Support/SendFilestoSupport To send us the crash report file, please follow this FAQ, https://www.originlab.com/doc/Quick-Help/troubleshooting-origin-crash If any problem, please let me know. Thanks, Shirley OriginLab Originlab Technical Service Team

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