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HL

2 Posts

Posted - 07/08/2000 :  8:33:00 PM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
I'm trying to install the version 6.0 demo from the website, but it won't work! Instead, I get the error message

Setup has detected that unInstallShield is in use. Please close unInstallShield and restart setup. Error 432.

I'm not running unInstallShield, so it has to be some kind of bug.

Anyone seen this before? What should I do?

scottp

USA
60 Posts

Posted - 07/10/2000 :  2:52:00 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
I have not seen any reports of the type of problem that you are encountering.

It may be possible that you accidentally launched the installation program twice. I would recommend you completely shut down your computer and restart/reboot your computer.

You do not state what operating system you are using. If you are installing to a computer with Windows NT 4.0 please make sure that you have administrative rights for your user name before you try to install the demo again.

If you are installing to a computer with Windows 95/98 I would recommend you restart your computer in SAFE MODE. (Instructions on starting in SAFE MODE are found in Start: Help: Key Word "SAFE MODE"). While in safe mode you should try and install the Origin Demo. This will prevent any conflicts with other programs during the installation routine. There are sometimes problems installing any new software when other programs are running. This is most common when some Anti-Virus protection programs are running.

If this all fails I recommend you contact the Origin representative in Sweden for further assistance.

DoubleClick AB
Knipplagatan
S-414 Goteborg
Phone: +46-31-14 59 10
Fax: +46-31-12 58 46
E-mail: info@doubleclick.se
Web: http://www.doubleclick.se

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HL

2 Posts

Posted - 07/10/2000 :  4:48:00 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Thanks for your reply.

You're right, I don't have administrator rights on that machine, so that's probably why it didn't wprk.

I installed it on my windows 95 machine at home, and it works perfectly well.

The error message on the NT computer is still very peculiar, though.

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