The Origin Forum
File Exchange
Try Origin for Free
The Origin Forum
Home | Profile | Register | Active Topics | Members | Search | FAQ | Send File to Tech support
Username:
 Password:
Save Password
Forgot your Password? | Admin Options

 All Forums
 Origin Forum
 Origin Forum
 origin carsh during 3d graph ploting		  New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic Lock Topic Edit Topic Delete Topic New Topic Reply to Topic

kleio

Israel
5 Posts
Posted - 12/25/2000 :  06:49:56 AM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Does anyone now what is the reason for carshes of Originpro6.1 while working with 3D ribbons plots.(same problem was on Origin6.0).
Thanks

Gary Lane

USA
150 Posts
Posted - 12/27/2000 :  09:18:53 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi,

I will look into this problem and get back to you here. More information such as a list of steps that you take leading up to the crash and some computer system details (like operating system, printer driver, etc.) would help to narrow down the search for a cause/solution.

I also recommend you contact your technical support provider for personal service. Sending in a sample project file that exhibits the problem would also be helpful.

-Gary
Go to Top of Page

Gary Lane

USA
150 Posts
Posted - 12/28/2000 :  09:43:23 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi again,

I did an extensive search in our bug tracking database and could find no 3D Ribbon Plot (or 3D XYY Plot) bugs involving a crash that were left unresolved in Origin 6.1. Either this is a previously unreported problem or, more likely, it is a computer system specific problem.

At this point I have two suggestions. The first would be to follow a Tech Support FAQ on what to do when you experience reproducible crashes. You can view the FAQ at http://www.originlab.com/www/support/resultstech.asp?ItemID=146.

My second suggestion repeats the recommendation in my earlier post. Mainly, contact OriginLab (Or your Origin Distributor) Technical Support providing additional details about the crash.

Thanks...

-Gary

Follow up note: This problem turned out to be a Video Driver conflict that was resolved by turning the Hardware Acceleration slide (in Display Properties) down a notch. If anyone ever experiences a crash be sure to follow the FAQ mentioned above and/or contact Technical Support.

Edited by - Gary Lane on 01/04/2001 11:19:49
Go to Top of Page
  Previous Topic Topic Next Topic Lock Topic Edit Topic Delete Topic New Topic Reply to Topic
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
The Origin Forum © 2020 Originlab Corporation Go To Top Of Page
Snitz Forums 2000