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 Ticks (NOT lables) disappeared		  New Topic  Reply to Topic
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metaltemujin

India
4 Posts
Posted - 09/26/2013 :  09:24:13 AM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Origin Ver. and Service Release (Select Help-->About Origin): OriginPro 9.0 32bit (SR2)
Operating System: Win8/7

The ticks on all my graphs have disappeared. The x-Axis and Y axis ticks, not the labels or values. (The values are there but the tiny major and minor '-'s are missing in all graphs of all origin files.

I checked the forum for some of the problems and solved problems and I could not find a working solution.

My license seems registered and NOT invalid (it says valid in "Help->About Origin)

JacquelineHe

287 Posts
Posted - 09/27/2013 :  04:39:27 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi,

I am afraid that I am not sure what leads this problem by your description.

If you dont mind, please send your project file toour Tech Support department (tech@originlab.com), so that we can look into the problem.

Additionally, please send us your Serial Number information. You can check it by selecting "Help: About Origin" in the menu.


Thanks,
OriginLab
Jacqueline
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snowli

USA
1386 Posts
Posted - 09/27/2013 :  10:44:48 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Usually this is related to license invalid or has expired.

Could you check if there is Remaining Time message in Help: About Origin dialog?

And could you get license again and restart Origin to check if the problem still exist?

Thanks, Snow Li
OriginLab Corp.
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