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 Deactivate Node-locked license for Origin 8		  New Topic  Reply to Topic
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edgoodwin

USA
7 Posts
Posted - 05/23/2014 :  4:39:38 PM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Origin Ver. and Service Release (Select Help-->About Origin): Origin 8 SR1
Operating System: Windows XP

I need to deactivate a node locked license for Origin 8 on one computer so I can activate it on another. There is no "deactivate license" option under the help menu since this is Origin 8.

How else can I deactivate the license? I've heard there is some way to do it online through an Originlab.com account but I can't find instructions.

Thanks

AmandaLu

439 Posts
Posted - 05/25/2014 :  11:02:35 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi edgoodwin,

"Deactivate license" was introduced to Origin since version 8.5. To deactivate your Origin 8, please submit the system transfer from here:

http://www.originlab.com/restricted/System_Transfer.aspx

We will process it in 48 hours.

Thanks,
Amanda
OriginLab Technical Service
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edgoodwin

USA
7 Posts
Posted - 05/27/2014 :  3:43:32 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
quote:
Originally posted by AmandaLu

Hi edgoodwin,

"Deactivate license" was introduced to Origin since version 8.5. To deactivate your Origin 8, please submit the system transfer from here:

http://www.originlab.com/restricted/System_Transfer.aspx

We will process it in 48 hours.

Thanks,
Amanda
OriginLab Technical Service


Hi, thank you, I submitted a request today.
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edgoodwin

USA
7 Posts
Posted - 05/29/2014 :  4:32:24 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
quote:
Originally posted by AmandaLu

Hi edgoodwin,

"Deactivate license" was introduced to Origin since version 8.5. To deactivate your Origin 8, please submit the system transfer from here:

http://www.originlab.com/restricted/System_Transfer.aspx

We will process it in 48 hours.

Thanks,
Amanda
OriginLab Technical Service


Hello again, I submitted a System Transfer Request more than 48 hours ago and have not heard back yet. Is there anyway to check the status of the transfer?

Thank you
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Lorraine

USA
66 Posts
Posted - 05/29/2014 :  5:11:04 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi Ed!

We have received your request and our apologies for the delay. We're contacting you now regarding this.

Lorraine
Customer Care Team
Edited by - Lorraine on 05/29/2014 5:11:41 PM
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