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mengyustudio
3 Posts |
 Posted - 11/19/2015 : 02:08:33 AM
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I have installed the origin2016 ,but the app downloaded from the file exchange can not be loaded by drag and drop to the workspace?
anyone encountered the same question?
thx
always with passion... |
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jasonzhao
China
262 Posts |
Posted - 11/19/2015 : 03:15:27 AM
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Hello,
One of the possible reasons is that you have run Origin as Administrator.
Please try to double click to open the Origin directly without 'Run as Admin', then drag and drop to install the apps again.
Best regards!
Jason
OriginLab Technical Service |
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mengyustudio
3 Posts |
Posted - 11/19/2015 : 10:12:33 AM
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I'm so appreciate for your answer.but it still can not work.Picture with tips as follows:
quote:
Originally posted by jasonzhao
Hello,
One of the possible reasons is that you have run Origin as Administrator.
Please try to double click to open the Origin directly without 'Run as Admin', then drag and drop to install the apps again.
Best regards!
Jason
OriginLab Technical Service
always with passion... |
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KenLefebvre
USA
66 Posts |
Posted - 11/19/2015 : 10:15:47 AM
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Hey Mengyustudio,
If this isn't being run in administrator and there's an error message coming up related to the package, perhaps it is the app itself. Do you mind telling us which app you're trying to install?
With thanks
Ken Lefebvre
Technical Service Representative
OriginLab |
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mengyustudio
3 Posts |
Posted - 11/19/2015 : 6:36:12 PM
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Send Graphs to Word and Simple Fit,both of them have the same error.
many thx!
quote:
Originally posted by KenLefebvre
Hey Mengyustudio,
If this isn't being run in administrator and there's an error message coming up related to the package, perhaps it is the app itself. Do you mind telling us which app you're trying to install?
With thanks
Ken Lefebvre
Technical Service Representative
OriginLab
always with passion... |
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KenLefebvre
USA
66 Posts |
Posted - 11/23/2015 : 09:00:59 AM
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Before you tried dragging and dropping these apps for a second time, did you uninstall them first?
One thing you might want to try is go to Tools>Package Manager and then within that dialog box open Tools>Uninstall a Package to remove the packages for these apps. Once this is done, close out of Origin, open it back up again and try dragging and dropping your apps a second time.
If this still doesn't work, could you send us your copy of the OPX files to Tech AT originlab.com? We can't seem to duplicate the problem on our end.
Ken Lefebvre
Technical Service Representative
OriginLab |
Edited by - KenLefebvre on 11/23/2015 10:06:01 AM |
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Topic |
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why the App function can not be load?