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xiumuyu

3 Posts
Posted - 10/15/2016 :  07:28:46 AM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Origin Ver. and Service Release (Select Help-->About Origin): origin 9.1
Operating System:windows 10

I tried to install origin 9.1 on my PC,However，after the installation completed, I double clicked the origin9_64bit but nothing pop up just like nothing happened.

JacquelineHe

287 Posts
Posted - 10/17/2016 :  04:03:08 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi,

Origin9.1 supports to run in Win10 system on our machine.
So I am afraid we can not reproduce your problem.

Could you please try cleanly reinstalling your Origin?

Please reinstall your Origin 9.1 in an empty folder and use a new folder as User File folder.

Thanks
Jacqueline
OriginLab
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xiumuyu

3 Posts
Posted - 10/18/2016 :  02:52:20 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
I have tried so many times and various versions but I still failed.There is the same problem that it happens nothing when I double click the icon.
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Shirley_GZ

China
Posts
Posted - 10/18/2016 :  05:15:08 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi Xiumuyu,

Would you please try the instructions in this help page,
http://www.originlab.com/doc/Quick-Help/troubleshooting-Origin-can-not-be-started

If still problem, please feel free to contact us.

Thanks,
Shirley



Originlab Technical Service Team
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VladGets1

Germany
12 Posts
Posted - 11/01/2016 :  07:42:18 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Same... I have the same error. Nothing helps.
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lindseynicole010

Canada
2 Posts
Posted - 11/12/2016 :  05:29:04 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
thanks
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