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Sergiu.a

3 Posts
Posted - 02/13/2018 :  08:42:20 AM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Origin Ver. and Service Release : OriginPro 2016(64-bit)Sr2 b9.3.2.303
Operating System:Windows 10 Home edition

Hey,

Since couple of days I have started to experience issues with my Origin, more precisely the entire program is super slow, it starts very slowly and then has a huge lag between my commands and their realisation, it does not matter if this is a simple click on the toolbar or it is to construct a graph. Deinstallation and a new installation does not help.

Any help will be very much appreciated!

Sergiu.a

Shirley_GZ

China
Posts
Posted - 02/14/2018 :  12:25:01 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi Sergiu.a,

Would you please try the solution in this page firstly although it manily based on Origin 2017?
https://www.originlab.com/doc/Quick-Help/Origin-slow-Windows-10-Fall-Creators-Update-2017

If this is not helpful for your case, would you please try to change the default printer to another printer and try Origin again? You can refer to this section although this is for the printing problem, https://www.originlab.com/doc/Quick-Help/Print-Troubleshooting#Changing_printers_alters_objects_in_the_graph_windows

Thanks,
Shirley



Originlab Technical Service Team
Edited by - Shirley_GZ on 02/14/2018 12:42:26 AM
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Sergiu.a

3 Posts
Posted - 02/14/2018 :  04:11:28 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hey Shirley,

Thanks for the reply. I forgot to mention that the my Windows is a X64-based system (and at the moment I have installed the latest updates available from Microsoft). I have also changed the default printer to Adobe pdf, improved a bit but only slightly. Actually I have have tried all the suggestion here:https://www.originlab.com/doc/Quick-Help/troubleshooting-origin-crash, no changes :(.

Sergiu
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Hideo Fujii

USA
1582 Posts
Posted - 02/15/2018 :  09:39:25 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi Sergiu,

Just I wonder if any of your system files like program folder, User Files Folder, etc. ("Tools: Options> System Path" menu).
These should be in your local drive not to be affected by the network issues.

--Hideo Fujii
OriginLab
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Sergiu.a

3 Posts
Posted - 02/19/2018 :  05:00:28 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hey Fugii,

I have double checked and apparently everything it is on local drive.

Thanks anyway !

Sergiu
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