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coll@inia.

Spain
125 Posts
Posted - 02/08/2022 :  01:32:16 AM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Origin Pro x64 2017:
Operating System Win10:

I first experience delays in opening opj files and after a few days I cannot open old opj files, only the recent ones.......

When I try to open old ones it pops up "Origin has stopped working"


Otherwise, the program seems to be working correctly

Thnk you for your attention
Julio

Shirley_GZ

China
Posts
Posted - 02/08/2022 :  02:49:16 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi Julio,

Please send us the project file and crash report file to let us check the details.
https://www.originlab.com/index.aspx?go=Support/SendFilestoSupport

To send us the crash report file, please follow this FAQ,
https://www.originlab.com/doc/Quick-Help/troubleshooting-origin-crash

If any problem, please let me know.

Thanks,
Shirley
OriginLab

Originlab Technical Service Team
Edited by - Shirley_GZ on 02/08/2022 02:51:55 AM
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coll@inia.

Spain
125 Posts
Posted - 02/08/2022 :  05:49:18 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi Shirley
Thanks for your rapid reply!

I check about 20 old files and it only happened in 4 of them. No relationship with dates, length or anything else.

I got the popup "Origin has stopped working" but cannot send it by Outlook since I have not Outlook.

Instead I copy its content here.
Hope you can find something........
I will try now your url to send you one of the "corrupted?" files

Start collecting information about the crash...
[taking_screenshot]
Taking desktop screenshot
Creating crash dump file...
[creating_dump]
Dumping info for module C:\Program Files\OriginLab\Origin2017\Origin94_64.exe
Dumping info for module C:\Windows\System32\ntdll.dll
Dumping info for module C:\Windows\System32\kernel32.dll
Dumping info for module C:\Windows\System32\KERNELBASE.dll
Dumping info for module C:\Windows\System32\user32.dll
Dumping info for module C:\Windows\System32\win32u.dll
Dumping info for module C:\Windows\System32\gdi32.dll
Dumping info for module C:\Windows\System32\gdi32full.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\ou9_64.dll
Dumping info for module C:\Windows\System32\msvcp_win.dll
Dumping info for module C:\Windows\System32\mfc110.dll
Dumping info for module C:\Windows\System32\ucrtbase.dll
Dumping info for module C:\Windows\System32\advapi32.dll
Dumping info for module C:\Windows\System32\oleaut32.dll
Dumping info for module C:\Windows\System32\msvcr110.dll
Dumping info for module C:\Windows\System32\msvcrt.dll
Dumping info for module C:\Windows\System32\combase.dll
Dumping info for module C:\Windows\System32\sechost.dll
Dumping info for module C:\Windows\System32\rpcrt4.dll
Dumping info for module C:\Windows\System32\shell32.dll
Dumping info for module C:\Windows\System32\ole32.dll
Dumping info for module C:\Windows\System32\shlwapi.dll
Dumping info for module C:\Windows\System32\imm32.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OCntrls9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OCompiler9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\ocUtils9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\ogrid9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\okUtil9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\omocavc9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\otext9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OImage_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OPattern_Utils9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\od9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OK3DGL9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\ok9_64.dll
Dumping info for module C:\Windows\System32\comdlg32.dll
Dumping info for module C:\Windows\System32\msvcp110.dll
Dumping info for module C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.1110_none_60b5254171f9507e\comctl32.dll
Dumping info for module C:\Windows\System32\SHCore.dll
Dumping info for module C:\Windows\System32\uxtheme.dll
Dumping info for module C:\Windows\System32\setupapi.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\CrashRpt1402_64.dll
Dumping info for module C:\Windows\System32\cfgmgr32.dll
Dumping info for module C:\Windows\System32\bcrypt.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\octree_Utils9_64.dll
Dumping info for module C:\Windows\System32\ws2_32.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OCcontour9_64.dll
Dumping info for module C:\Windows\System32\msimg32.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\ocMath9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\ONLSF9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OOpenXml_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\opencv_core_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\opencv_highgui_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\opencv_imgproc_64.dll
Dumping info for module C:\Windows\System32\winspool.drv
Dumping info for module C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.1466_none_91a4907ccc87e3b8\GdiPlus.dll
Dumping info for module C:\Windows\System32\winhttp.dll
Dumping info for module C:\Windows\System32\vcomp110.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OCVImg_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\ocmath29_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\oimg9_64.dll
Dumping info for module C:\Windows\System32\wsock32.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\oTreeGrid9_64.dll
Dumping info for module C:\Windows\System32\version.dll
Dumping info for module C:\Windows\System32\dhcpcsvc.dll
Dumping info for module C:\Windows\System32\netapi32.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OFFTW9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OODR9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\ONAG9_64.dll
Dumping info for module C:\Windows\System32\imagehlp.dll
Dumping info for module C:\Windows\System32\msvfw32.dll
Dumping info for module C:\Windows\System32\avifil32.dll
Dumping info for module C:\Windows\System32\avicap32.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\owxGrid9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\wxbase28_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\wxmsw28_core_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\libfftw3-3.dll
Dumping info for module C:\Windows\System32\winmm.dll
Dumping info for module C:\Windows\System32\msacm32.dll
Dumping info for module C:\Windows\System32\oleacc.dll
Dumping info for module C:\Windows\System32\winmmbase.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\Outl9_64.dll
Dumping info for module C:\Windows\System32\windows.storage.dll
Dumping info for module C:\Windows\System32\wldp.dll
Dumping info for module C:\Windows\System32\kernel.appcore.dll
Dumping info for module C:\Windows\System32\bcryptPrimitives.dll
Dumping info for module C:\Program Files (x86)\LG Electronics\OnScreen Control\bin\ScreenSplitterHook642.dll
Dumping info for module C:\Program Files (x86)\LG Electronics\OnScreen Control\bin\ScreenSplitterHook641.dll
Dumping info for module C:\Windows\System32\profapi.dll
Dumping info for module C:\Windows\System32\riched20.dll
Dumping info for module C:\Windows\System32\usp10.dll
Dumping info for module C:\Windows\System32\msls31.dll
Dumping info for module C:\Windows\System32\propsys.dll
Dumping info for module C:\Windows\System32\icmp.dll
Dumping info for module C:\Windows\System32\IPHLPAPI.DLL
Dumping info for module C:\Windows\System32\NapiNSP.dll
Dumping info for module C:\Windows\System32\pnrpnsp.dll
Dumping info for module C:\Windows\System32\wshbth.dll
Dumping info for module C:\Windows\System32\nlaapi.dll
Dumping info for module C:\Windows\System32\mswsock.dll
Dumping info for module C:\Windows\System32\dnsapi.dll
Dumping info for module C:\Windows\System32\nsi.dll
Dumping info for module C:\Windows\System32\winrnr.dll
Dumping info for module C:\Windows\System32\FWPUCLNT.DLL
Dumping info for module C:\Windows\System32\rasadhlp.dll
Dumping info for module C:\Windows\System32\msctf.dll
Dumping info for module C:\Windows\System32\textinputframework.dll
Dumping info for module C:\Windows\System32\CoreUIComponents.dll
Dumping info for module C:\Windows\System32\CoreMessaging.dll
Dumping info for module C:\Windows\System32\ntmarta.dll
Dumping info for module C:\Windows\System32\WinTypes.dll
Dumping info for module C:\Windows\System32\clbcatq.dll
Dumping info for module C:\Windows\System32\TextShaping.dll
Dumping info for module C:\Windows\System32\dataexchange.dll
Dumping info for module C:\Windows\System32\d3d11.dll
Dumping info for module C:\Windows\System32\dcomp.dll
Dumping info for module C:\Windows\System32\dxgi.dll
Dumping info for module C:\Windows\System32\twinapi.appcore.dll
Dumping info for module C:\Windows\System32\WindowsCodecs.dll
Dumping info for module C:\Windows\System32\ieframe.dll
Dumping info for module C:\Windows\System32\iertutil.dll
Dumping info for module C:\Windows\System32\userenv.dll
Dumping info for module C:\Windows\System32\wkscli.dll
Dumping info for module C:\Windows\System32\netutils.dll
Dumping info for module C:\Windows\System32\urlmon.dll
Dumping info for module C:\Windows\System32\srvcli.dll
Dumping info for module C:\Windows\System32\sxs.dll
Dumping info for module C:\Windows\System32\msxml3.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OLTmsg9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\oc3dx9_64.DLL
Dumping info for module C:\Program Files\OriginLab\Origin2017\OUim9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\Osts9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OKXF9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OCTree9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OHTTP9_64.DLL
Dumping info for module C:\Windows\System32\wininet.dll
Dumping info for module C:\Windows\System32\sspicli.dll
Dumping info for module C:\Windows\System32\ondemandconnroutehelper.dll
Dumping info for module C:\Windows\System32\winnsi.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\MocaBaseTypes9_64.DLL
Dumping info for module C:\Program Files\OriginLab\Origin2017\OIMGPROC_64.DLL
Dumping info for module C:\Program Files\OriginLab\Origin2017\ORESPR9_64.DLL
Dumping info for module C:\Program Files\OriginLab\Origin2017\OTreeEditor9_64.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OIFileDlg9_64.DLL
Dumping info for module C:\Windows\System32\dui70.dll
Dumping info for module C:\Windows\System32\duser.dll
Dumping info for module C:\Windows\System32\dwmapi.dll
Dumping info for module C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
Dumping info for module C:\Windows\System32\edputil.dll
Dumping info for module C:\Windows\System32\explorerframe.dll
Dumping info for module C:\Windows\System32\thumbcache.dll
Dumping info for module C:\Windows\System32\policymanager.dll
Dumping info for module C:\Windows\System32\msvcp110_win.dll
Dumping info for module C:\Windows\System32\Windows.UI.FileExplorer.dll
Dumping info for module C:\Windows\System32\StructuredQuery.dll
Dumping info for module C:\Windows\System32\atlthunk.dll
Dumping info for module C:\Windows\System32\Windows.StateRepositoryPS.dll
Dumping info for module C:\Windows\System32\Windows.FileExplorer.Common.dll
Dumping info for module C:\Windows\System32\Windows.Storage.Search.dll
Dumping info for module C:\Windows\System32\IconCodecService.dll
Dumping info for module C:\Windows\System32\coml2.dll
Dumping info for module C:\Windows\System32\linkinfo.dll
Dumping info for module C:\Windows\System32\mpr.dll
Dumping info for module C:\Windows\System32\drprov.dll
Dumping info for module C:\Windows\System32\winsta.dll
Dumping info for module C:\Windows\System32\ntlanman.dll
Dumping info for module C:\Windows\System32\davclnt.dll
Dumping info for module C:\Windows\System32\davhlpr.dll
Dumping info for module C:\Windows\System32\cscapi.dll
Dumping info for module C:\Windows\System32\apphelp.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\BuShell.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\ccVrTrst.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\msvcp140.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\VCRUNTIME140.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\ccLib.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\EFACli64.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\ccIPC.dll
Dumping info for module C:\Windows\System32\twinapi.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\buComm.dll
Dumping info for module C:\Program Files\Norton Security\Engine\22.21.11.46\ccSet.dll
Dumping info for module C:\Windows\System32\dlnashext.dll
Dumping info for module C:\Windows\System32\PlayToDevice.dll
Dumping info for module C:\Windows\System32\DevDispItemProvider.dll
Dumping info for module C:\Windows\System32\MMDevAPI.dll
Dumping info for module C:\Windows\System32\devobj.dll
Dumping info for module C:\Windows\System32\dhcpcsvc6.DLL
Dumping info for module C:\Windows\System32\netprofm.dll
Dumping info for module C:\Windows\System32\ntshrui.dll
Dumping info for module C:\Windows\System32\npmproxy.dll
Dumping info for module C:\Windows\System32\PortableDeviceApi.dll
Dumping info for module C:\Windows\System32\wintrust.dll
Dumping info for module C:\Windows\System32\crypt32.dll
Dumping info for module C:\Windows\System32\msasn1.dll
Dumping info for module C:\Windows\System32\PortableDeviceTypes.dll
Dumping info for module C:\Windows\System32\EhStorShell.dll
Dumping info for module C:\Windows\System32\EhStorAPI.dll
Dumping info for module C:\Windows\System32\wtsapi32.dll
Dumping info for module C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
Dumping info for module C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9625_none_08e1c10da83fbc83\msvcr90.dll
Dumping info for module C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9625_none_08e1c10da83fbc83\msvcp90.dll
Dumping info for module C:\Windows\WinSxS\amd64_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_0a1fd3a3a768b895\ATL90.dll
Dumping info for module C:\Program Files\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
Dumping info for module C:\Program Files\Microsoft Office\Office14\3082\GrooveIntlResource.dll
Dumping info for module C:\Windows\System32\cscui.dll
Dumping info for module C:\Windows\System32\actxprxy.dll
Dumping info for module C:\Windows\System32\NetworkExplorer.dll
Dumping info for module C:\Program Files\OriginLab\Origin2017\OCallFN64.DLL
Dumping info for module C:\Program Files\OriginLab\Origin2017\OPACK9_64.DLL
Dumping info for thread 0x1DD4
Dumping info for thread 0x26B4
Dumping info for thread 0xD90
Dumping info for thread 0x1E7C
Dumping info for thread 0x81C
Dumping info for thread 0x3260
Dumping info for thread 0x1078
Dumping info for thread 0x21B0
Dumping info for thread 0x1F68
Dumping info for thread 0x33A0
Dumping info for thread 0x3340
Dumping info for thread 0x155C
Dumping info for thread 0xD80
Dumping info for thread 0x2778
Dumping info for thread 0x310C
Dumping info for thread 0x302C
Dumping info for thread 0x3114
Dumping info for thread 0x900
Dumping info for thread 0x3278
Dumping info for thread 0x700
Dumping info for thread 0x950
Finished creating dump.
[copying_files]
Finished copying files.
[encoding_video]
Desktop video recording disabled; skipping.
[confirm_send_report]
Restarting the application...
Application restarted OK.
[compressing_files]
Total file size for compression is 2355917 bytes
Creating ZIP archive file C:\Users\JCOLL\AppData\Local\CrashRpt\UnsentCrashReports\Origin_9.4.0 (220)\3a765188-b86f-4322-9478-0b7edca6db14.zip
Compressing file crashdump.dmp
Compressing file crashrpt.xml
Compressing file screenshot0.jpg
Compressing file screenshot1.jpg
Compressing file screenshot2.jpg
Calculating MD5 hash for file C:\Users\JCOLL\AppData\Local\CrashRpt\UnsentCrashReports\Origin_9.4.0 (220)\3a765188-b86f-4322-9478-0b7edca6db14.zip
Finished compressing files...OK
[end_compressing_files]
[sending_report]
[sending_attempt]
Sending error report over HTTP...
Preparing HTTP request data...
Calculating size of data to send.
Opening Internet connection.
Connecting to server
Opening HTTP request...
Sending HTTP request...
Ending HTTP request...
Reading server response...
Server response code: 301
Server response body:<head><title>Document Moved</title></head>
<body><h1>Object Moved</h1>This document may be found <a HREF="https://www.originlab.com/crashrpt.php">here</a></body>
Failed (HTTP response code is not equal to 200).
Error sending HTTP request.
[sending_attempt]
Start sending email
Quering MX record of domain originlab.com
Getting address info of originlab-com.mx1.mx25.net port 25
Creating socket
Connecting to SMTP server originlab-com.mx1.mx25.net port 25
Connected OK.
Waiting for greeting message from SMTP server...
220 in3a.electric.net ESMTP

Sending EHLO
250-in3a.electric.net Hello 74.red-83-52-113.dynamicip.rima-tde.net [83.52.113.74]
250-SIZE 268435456
250-8BITMIME
250-PIPELINING
250-PIPE_CONNECT
250-STARTTLS
250 HELP

Sending sender and recipient information
250 OK

550 rejected 83.52.113.74 is temporarily blocked. Contact support [pbl]

Unexpected status code
Finished with error code 1
Getting address info of originlab-com.mx2.mx25.net port 25
Creating socket
Connecting to SMTP server originlab-com.mx2.mx25.net port 25
Connected OK.
Waiting for greeting message from SMTP server...
220 in2e.electric.net ESMTP

Sending EHLO
250-in2e.electric.net Hello 74.red-83-52-113.dynamicip.rima-tde.net [83.52.113.74]
250-SIZE 268435456
250-8BITMIME
250-PIPELINING
250-PIPE_CONNECT
250-STARTTLS
250 HELP

Sending sender and recipient information
250 OK

550 rejected 83.52.113.74 is temporarily blocked. Contact support [pbl]

Unexpected status code
Finished with error code 1
Getting address info of originlab-com.mx3.mx25.net port 25
Creating socket
Connecting to SMTP server originlab-com.mx3.mx25.net port 25
Connected OK.
Waiting for greeting message from SMTP server...
220 in3k.electric.net ESMTP

Sending EHLO
250-in3k.electric.net Hello 74.red-83-52-113.dynamicip.rima-tde.net [83.52.113.74]
250-SIZE 268435456
250-8BITMIME
250-PIPELINING
250-PIPE_CONNECT
250-STARTTLS
250 HELP

Sending sender and recipient information
250 OK

550 rejected 83.52.113.74 is temporarily blocked. Contact support [pbl]

Unexpected status code
Finished with error code 1
Getting address info of originlab-com.mx4.mx25.net port 25
Creating socket
Connecting to SMTP server originlab-com.mx4.mx25.net port 25
Connected OK.
Waiting for greeting message from SMTP server...
220 in2l.electric.net ESMTP

Sending EHLO
250-in2l.electric.net Hello 74.red-83-52-113.dynamicip.rima-tde.net [83.52.113.74]
250-SIZE 268435456
250-8BITMIME
250-PIPELINING
250-PIPE_CONNECT
250-STARTTLS
250 HELP

Sending sender and recipient information
250 OK

550 rejected 83.52.113.74 is temporarily blocked. Contact support [pbl]

Unexpected status code
Finished with error code 1
Error sending email.
[sending_attempt]
Sending error report using Simple MAPI
Initializing MAPI
[confirm_launch_email_client]
Launching the default email client (Microsoft Outlook)
MAPILogon has failed with code 3.
[status_failed]
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