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Origin 2022b crashes when clicking on plot menu

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kessm05

USA
2 Posts

Posted - 09/05/2022 : 1:47:52 PM

Origin Ver. and Service Release (Select Help-->About Origin): 2022b 9.9.5.171 (Academic)
Operating System: windows 10 (OS build 19044.1889)

Our research lab has recently upgraded to origin 2022b from origin 2018. When performing the upgrade, I made sure to completely uninstall 2018 from my current device. However, after completing the install for 2022b, origin crashes anytime the "plot" menu button is selected from the top toolbar.

I have tried to send an automated crash report, but it fails to send each time. I have also tried all of the troubleshooting steps outlined in the origin 6.18 FAQ-20 post, including a complete reinstall/repair of origin 2022b. I am curious if anyone else has found a similar bug/issue and knows of a workaround as accidentally crashing my data analyses has become a frustrating part of my day-to-day life.

minimax

359 Posts

Posted - 09/05/2022 : 9:33:07 PM

Hi kessm05,

Would you mind to try following?

When the crash report dialog pops up, click the "What does this report contain" link and export the crash report details as a zipped file.

Then you can attach the zip file here, or send it by ticket:
https://www.originlab.com/restricted/support/newticket.aspx?c=3

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