| T O P I C R E V I E W |
| ChemistryGuy |
Posted - 09/11/2021 : 7:49:22 PM
I have recently added "export to Origin" functionality to an existing program, using the OriginPro Python library (see Step 5C in following link for details: https://subversion.xray.aps.anl.gov/pyGSAS/Tutorials/RietPlot/PublicationPlot.htm).
We just want to make sure we inform users correctly as to whether this works with Origin or OriginPro. I only have OriginPro so I cannot test this, and I could not find a definitive answer on the OriginLab website.
Please would you advise me whether the OriginPro library works only with OriginPro or with Origin as well? |
| 6 L A T E S T R E P L I E S (Newest First) |
| cpyang |
Posted - 11/24/2021 : 7:05:24 PM
We are using ticket system now, so please go to the support page
https://www.originlab.com/index.aspx?go=Support/DocumentationAndHelpCenter
and click the button on the top-right to "Submit a Support Ticket"
CP
|
| ChemistryGuy |
Posted - 11/24/2021 : 6:02:46 PM
Thank you, that turned out to be exactly the issue - good guess!
To ask a separate question, I was hoping to discuss a matter with OriginLab via email, but I could not find a responsive email address.
Please would you advise me if there is an email address that you would recommend I try contacting? If so, I would really appreciate it. |
| cpyang |
Posted - 11/23/2021 : 4:40:44 PM
Maybe the user is using older version of Origin?
CP
|
| ChemistryGuy |
Posted - 11/23/2021 : 4:05:54 PM
I was hoping to ask a follow up question regarding this.
A user has contacted me, saying that when he tries to use this feature with Origin (not Pro), it fails without giving an error message.
I suggested reinstalling Origin but this did not help. The user is unfamiliar with Python so was not able to run the debugger (the code in question is part of a larger program).
I realise this makes it tricky to diagnose but I wanted to ask, is it possible that there could be an issue with the external Python connection to the non-pro version of Origin? Or is there any code that should be changed when interacting with the non pro version of Origin? |
| ChemistryGuy |
Posted - 09/12/2021 : 7:26:09 PM
Thank you for clarifying! |
| cpyang |
Posted - 09/12/2021 : 7:03:28 PM
External Python support is the same between Origin and OriginPro, despite the name of the package (originpro).
CP
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