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 Does external Python work for Origin (not Pro)?
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ChemistryGuy

Australia
49 Posts

Posted - 09/11/2021 :  7:49:22 PM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
I have recently added "export to Origin" functionality to an existing program, using the OriginPro Python library (see Step 5C in following link for details: https://subversion.xray.aps.anl.gov/pyGSAS/Tutorials/RietPlot/PublicationPlot.htm).

We just want to make sure we inform users correctly as to whether this works with Origin or OriginPro. I only have OriginPro so I cannot test this, and I could not find a definitive answer on the OriginLab website.


Please would you advise me whether the OriginPro library works only with OriginPro or with Origin as well?

cpyang

USA
1406 Posts

Posted - 09/12/2021 :  7:03:28 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
External Python support is the same between Origin and OriginPro, despite the name of the package (originpro).

CP
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ChemistryGuy

Australia
49 Posts

Posted - 09/12/2021 :  7:26:09 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Thank you for clarifying!
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ChemistryGuy

Australia
49 Posts

Posted - 11/23/2021 :  4:05:54 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
I was hoping to ask a follow up question regarding this.

A user has contacted me, saying that when he tries to use this feature with Origin (not Pro), it fails without giving an error message.

I suggested reinstalling Origin but this did not help. The user is unfamiliar with Python so was not able to run the debugger (the code in question is part of a larger program).

I realise this makes it tricky to diagnose but I wanted to ask, is it possible that there could be an issue with the external Python connection to the non-pro version of Origin? Or is there any code that should be changed when interacting with the non pro version of Origin?
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cpyang

USA
1406 Posts

Posted - 11/23/2021 :  4:40:44 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Maybe the user is using older version of Origin?

CP
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ChemistryGuy

Australia
49 Posts

Posted - 11/24/2021 :  6:02:46 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Thank you, that turned out to be exactly the issue - good guess!

To ask a separate question, I was hoping to discuss a matter with OriginLab via email, but I could not find a responsive email address.

Please would you advise me if there is an email address that you would recommend I try contacting? If so, I would really appreciate it.
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cpyang

USA
1406 Posts

Posted - 11/24/2021 :  7:05:24 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
We are using ticket system now, so please go to the support page

https://www.originlab.com/index.aspx?go=Support/DocumentationAndHelpCenter

and click the button on the top-right to "Submit a Support Ticket"

CP

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