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emorosan

USA
2 Posts

Posted - 08/08/2012 :  11:04:22 AM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Origin Ver. and Service Release (Select Help-->About Origin): 7.0
Operating System: Windows 7

I recently switched to Windows 7 and I can no longer access Origin graphs embedded in word or power point files. This was not an issue before switching computers and getting the new os. I should also mention that I can open origin files just fine, but the icon associated with them in windows explorer is no longer the one common for origin files. Could this mean there is some confusion about what type of files these are?

Thanks for taking time to respond.

Emilia Morosan
Rice University, Houston TX USA

Kathy_Wang

China
159 Posts

Posted - 08/08/2012 :  8:38:11 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi,

Origin 7.0 has been released for long, hence it is not supported on Windows 7 operating system. Please refer to the following page and contact us for upgrade options.
http://www.originlab.com/index.aspx?go=Company/ContactUs

Kathy
Originlab
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emorosan

USA
2 Posts

Posted - 08/09/2012 :  11:55:40 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
I understand I am using an older version of Origin, but one of my students is successfully using this version with windows 7. any settings I can check between my student's computer and mine, to make this work?

Thanks.

Emilia Morosan
Rice University, Houston TX USA
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Kathy_Wang

China
159 Posts

Posted - 08/09/2012 :  10:40:16 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
As I said before, Origin 7.0 is not supported in Windows 7 system, see the page below:
http://www.originlab.com/index.aspx?go=SUPPORT&pid=1862

Your student's case is rather a rare one, to get the full functionality of Origin, you need to upgrade to a compatible version.

Kathy
Originlab
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