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 Problem with Origin 64bit saving
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nicholasmtm

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Posted - 11/24/2015 :  5:46:39 PM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Hello everyone,

I was using Origin 64bit to do a simple project. Everything was working fine in the morning and I think I must have pressed something wrong because now it can't seem to save. Whenever I click save as, nothing comes out. I also can't export graph. Whenever I open Origin, I get this messsage: Initial configuration script file C: etc etc Desktop\FullMenu.cnf is missing or not in the software directory (C:\Users etc etc). When I exporting graph I kept getting the message: Exporting as Unknown is not supported by 64bit Origin.

May I know how to solve this? I tried reinstalling the programme but it didn't work.

Shirley_GZ

China
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Posted - 11/25/2015 :  01:44:02 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi,

Please give us more details as below:

1. Please tell us the version of your Origin
2. What is the Operate System?
3. Please tell us the installation path of your Origin. Is it installed in a network path?
4. What is the path of your User Files Folder?

Thanks,
Shirley

Originlab Technical Service Team
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