The Origin Forum
File Exchange
Try Origin for Free
The Origin Forum
Home | Profile | Register | Active Topics | Members | Search | FAQ | Send File to Tech support
Username:
Password:
Save Password
Forgot your Password? | Admin Options

 All Forums
 Origin Forum
 Origin Forum
 Disappearing axes
 New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic Lock Topic Edit Topic Delete Topic New Topic Reply to Topic

oszkoa

Hungary
47 Posts

Posted - 11/22/2005 :  08:41:10 AM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
Origin Version (Select Help-->About Origin): OriginPro 7.5 SR5
Operating System: XP Prof Hungarian version

We have origin installed on two computers and lately the same annoying things have occured: After opening an origin graph, the axes and the labels are missing. Closing and re-opening the project sometimes help, but this is not always the case. We are beyond a firewall, virus protection and spyware protection is running. What could be the problem?

Thanks: Oszkoa

Barb Tobias

USA
305 Posts

Posted - 11/22/2005 :  09:40:27 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply

Dear Oszkoa,

This is most likely due to a problem between Origin and the default printer driver. The solution is to download a replacement Origin DLL. This technical support kbase item discusses the problem and solution.
http://www.originlab.com/www/support/resultstech.aspx?language=english&ID=1080

-Barb Tobias
OriginLab Technical Support


Go to Top of Page

oszkoa

Hungary
47 Posts

Posted - 11/22/2005 :  3:52:36 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Dear Barb Tobias,

Thank you for your hint. The printer driver can really be the suspect, since all machines share a HP 2300d printer, and we have severe problems with printing in the last couple of days. Though the driver has been reinstalled on the computer to which it is physically connected, it seems that it did not solve all problems.

Best regards,
Oszkoa
Go to Top of Page

Barb Tobias

USA
305 Posts

Posted - 11/28/2005 :  10:52:11 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply

Dear Oszkoa,

It's not clear to me if you downloaded the updated Origin DLL (OUTL60.DLL) as recommended in the technical support knowledge base item? All Origin 7.5 users who are experiencing this problem should download the new DLL and save it to your Origin 7.5 program folder, replacing the previous DLL. Then restart Origin.

-Barb


Go to Top of Page

farrow

USA
11 Posts

Posted - 02/18/2006 :  7:38:23 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
What about Origin 7 users who are having this problem?
Go to Top of Page
  Previous Topic Topic Next Topic Lock Topic Edit Topic Delete Topic New Topic Reply to Topic
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
The Origin Forum © 2020 Originlab Corporation Go To Top Of Page
Snitz Forums 2000