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mariacm

17 Posts
Posted - 02/06/2023 :  3:53:22 PM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
I posted earlier about the data input for this app. I was not aware of the notes and example file available, which answered my previous question. However, the clarifications from the app do not solve the problem I experience. As I examine the peaks within the adjusted ROIs in consecutive segments, the peaks at some point change or disappear, although the data look basically the same.
I cannot upload the screenshots, unfortunately.
Does this ring a bell for anyone?
Thanks -

Origin Ver. and Service Release (Select Help-->About Origin): 2022
Operating System: W10
Edited by - mariacm on 02/06/2023 5:40:12 PM

YimingChen

1596 Posts
Posted - 02/07/2023 :  11:22:18 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Could you share a project file demonstrating the issue with us? Please use the link below to initiate a ticket:
https://www.originlab.com/restricted/support/newticket.aspx

Thank you
James
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mariacm

17 Posts
Posted - 02/07/2023 :  12:33:58 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Hi,
sorry - I cannot login to that link using the same info I use to post here. Does it refer to another type of account?


quote:
Originally posted by YimingChen

Could you share a project file demonstrating the issue with us? Please use the link below to initiate a ticket:
https://www.originlab.com/restricted/support/newticket.aspx

Thank you
James
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YimingChen

1596 Posts
Posted - 02/07/2023 :  1:47:17 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
You may need to create an account on that page.
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mariacm

17 Posts
Posted - 02/07/2023 :  2:38:47 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
I sent an email to tech@originlab.com
If that address in no longer useful, I'll create another login...


quote:
Originally posted by YimingChen

You may need to create an account on that page.
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YimingChen

1596 Posts
Posted - 02/07/2023 :  3:54:47 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
We received your project file, but the images are not displaying. Could you please send the images as attachments? We apologize for any inconvenience.
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YimingChen

1596 Posts
Posted - 02/08/2023 :  10:28:02 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Thanks for sending the images. I believe this is a bug. Our developers will investigate and get back to you with an update. The reference jira id is APPS-322.
Edited by - YimingChen on 02/08/2023 12:37:06 PM
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mariacm

17 Posts
Posted - 02/09/2023 :  4:40:34 PM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Thanks!
Installation of the opx file provided fixed the issue.


quote:
Originally posted by YimingChen

Thanks for sending the images. I believe this is a bug. Our developers will investigate and get back to you with an update. The reference jira id is APPS-322.
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