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edimgdrx

1 Posts
Posted - 09/03/2023 :  12:29:24 PM  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
I changed laptops recently and installed origin again (2022). However, I get an error message that my former origin files (.opju) are not origin files for some reason?
How come? How to fix it?

snowli

USA
1379 Posts
Posted - 09/05/2023 :  10:41:55 AM  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Could you share a screen shot of the error message?

Also are there special characters in file name and how long is the folder and file name path.

Could you report the issue in our ticket system with opju attached so we can look into it?
https://www.originlab.com/restricted/support/NewTicket


Thanks, Snow
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