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larry_lan
China
Posts |
 Posted - 05/07/2009 : 09:31:58 AM
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Hi guys:
I tried to update Origin 8 from sr4 to sr5. After waiting for downloading the patch about 30~60 minutes, I got the below error. I think it may not be the network problem, since I tried both at home and in my office. Then I check the 'Updates' folder in origin .exe folder and C:\Documents and Settings\Larry\Local Settings\Temp\~otfFZMX\updates\, nothing there. And Ideas?
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2009-05-07 12:47:42 Log file opened.
2009-05-07 12:47:42 Begin GetUpdates thread
2009-05-07 12:47:42 Begin downloading 6 files
2009-05-07 12:47:42 Get file 1 of 6:
From http://www.originlab.com/ftp/Origin_updates/v8/updates/987-951d-
Sr4ToSr5Patch.exe
To C:\Documents and Settings\Larry\Local
Settings\Temp\~otfFZMX\updates\987-951d-Sr4ToSr5Patch.exe
2009-05-07 12:57:18 Error 21
2009-05-07 12:57:18 Get file 2 of 6:
From
http://www.originlab.com/ftp/Origin_updates/v8/localization/E/help/Tutorial.chm
To C:\Documents and Settings\Larry\Local
Settings\Temp\~otfFZMX\localization\E\help\Tutorial.chm
2009-05-07 12:59:21 Error 21
2009-05-07 12:59:21 Get file 3 of 6:
From
http://www.originlab.com/ftp/Origin_updates/v8/localization/E/help/QuickHelp.chm
To C:\Documents and Settings\Larry\Local
Settings\Temp\~otfFZMX\localization\E\help\QuickHelp.chm
2009-05-07 13:04:20 Success: 952276 bytes expected and 952276 downloaded
2009-05-07 13:04:20 Get file 4 of 6:
From http://www.originlab.com/ftp/Origin_updates/v8/localization/E/help/X-
function.chm
To C:\Documents and Settings\Larry\Local
Settings\Temp\~otfFZMX\localization\E\help\X-function.chm
2009-05-07 13:10:48 Error 21
2009-05-07 13:10:48 Get file 5 of 6:
From
http://www.originlab.com/ftp/Origin_updates/v8/localization/E/help/OriginC.chm
To C:\Documents and Settings\Larry\Local
Settings\Temp\~otfFZMX\localization\E\help\OriginC.chm
2009-05-07 13:16:26 Error 21
2009-05-07 13:16:26 Get file 6 of 6:
From
http://www.originlab.com/ftp/Origin_updates/v8/localization/E/help/Origin.chm
To C:\Documents and Settings\Larry\Local
Settings\Temp\~otfFZMX\localization\E\help\Origin.chm
2009-05-07 13:21:25 Error 21
2009-05-07 13:21:25 End downloading files
2009-05-07 13:21:25 End GetUpdates thread with error code 21
2009-05-07 13:21:35 Log file closed. |
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mking98
USA
37 Posts |
Posted - 05/07/2009 : 10:49:54 AM
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Hi Larry,
The Error 21 code means that something broke the connection between the local computer and the Web Service. It could be caused by just about anything:
Example: bad router somewhere, a local cable, crash on the web server, etc.
I would recommend trying again later today or tomorrow.
Melanie King
Technical Support Engineer
OriginLab Corporation |
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larry_lan
China
Posts |
Posted - 05/07/2009 : 1:58:14 PM
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Hi Melanie:
I just tried again and again and failed. Actually, I keep getting this error from yesterday. Just now, even though I just updated the smallest file, 80sr5 E Tutorial.chm, which is 2.5M, still failed.
Then I visited the OriginLab public ftp side and download the Recalculation.swf in /pub/USERS/ folder, by IE. This file is 7.7M and I can download it smoothly.
When downloading the patches, I can see the process bar goes. But after several minutes, it pop me the error. I have closed all anti-virus and firewall. And I have talked with Olive today and get no clue :(
Curious is, I even cannot see the update files list after checking for update, sometimes, it reports: "There are no update for this version of Origin". And I definitelly sure that I am running SR4.
I know it's difficulte to figure out the reason. If nobody else complaining this issue, just let it go.
Thanks
Larry |
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Check for Update Error